Modern Slavery Statement for Heston Carpet Cleaners

Heston Carpet Cleaners is committed to conducting business ethically, responsibly, and with zero tolerance for modern slavery in any form. This statement sets out the measures we take to prevent, detect, and respond to forced labour, human trafficking, servitude, and other exploitative practices across our operations and supply chain. As a trusted Heston carpet cleaning provider, we recognise that the services we deliver depend on fair treatment, lawful employment, and respect for human rights.

Modern slavery can occur in many industries and may be hidden within complex labour arrangements or subcontracted work. For that reason, our approach is grounded in vigilance, due diligence, and ongoing review. We expect every employee, contractor, and supplier associated with Heston Carpet Cleaners to uphold the same high standards. We do not accept behaviour that places vulnerable individuals at risk, and we will take action where concerns are identified.

Our zero-tolerance policy is embedded in recruitment, procurement, and operational decision-making. We verify right-to-work documentation where required, promote fair pay and lawful working hours, and prohibit any form of coercion, intimidation, or retention of personal documents. Managers are trained to recognise indicators of exploitation, including restricted movement, unusual dependency on a third party, or signs that a worker is not free to leave their role.

Supplier audits are a central part of our prevention strategy. We assess existing and prospective suppliers against ethical, legal, and labour standards before engagement and during the relationship. Audits may include document checks, labour practice reviews, and confirmation that subcontractors are subject to the same expectations. Where a supplier fails to meet our standards, we will require corrective action, monitor progress, and, if necessary, suspend or end the relationship.

We also require suppliers to confirm that they do not use forced, trafficked, or underage labour, and that they maintain clear records of employment conditions. Any supplier engaged by Heston carpet cleaners must cooperate with investigations and provide evidence of compliance when requested. This ensures that our commitment extends beyond direct operations and into the wider network of services, materials, and support functions on which we rely.

We recognise that prevention depends on awareness and accessible reporting channels. Employees and contractors can raise concerns about modern slavery, unsafe practices, or unethical conduct through internal management routes, designated senior oversight, and confidential reporting mechanisms. Reports may be made without fear of retaliation, victimisation, or disadvantage. All concerns are treated seriously, investigated promptly, and handled with discretion, fairness, and respect for the people involved.

Our internal response process is designed to act quickly when warning signs appear. We consider the context of each report, protect individuals who may be at risk, and coordinate with relevant authorities where appropriate. If a potential issue is identified in our supply chain, we will seek immediate clarification, preserve evidence, and take proportionate measures to reduce harm. This includes pausing work, increasing oversight, or terminating a contract when required.

Training and leadership are essential to making this statement effective. Senior management is responsible for oversight of compliance, while supervisors are expected to reinforce standards in everyday practice. Regular awareness sessions help staff understand the realities of modern slavery, the indicators to watch for, and the steps to take when concern arises. By keeping the issue visible, we strengthen the culture of accountability across Heston Carpet Cleaners.

Annual review is a key part of maintaining progress. This statement, along with our related controls and supplier standards, is reviewed at least once every year to ensure it remains current, effective, and aligned with legal expectations and operational risks. The review considers audit findings, reported concerns, corrective actions, training outcomes, and any changes in our business model or supplier base. Where improvements are identified, we implement them without delay.